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Terms & Conditions

PAYMENT

All prices include 25% VAT (where applicable) at the current rates.

We accept Visa, MasterCard, Maestro, direct payments through PayPal and bank transfer. We do not charge a payment fee.

All non-European countries will not pay the Danish VAT. The VAT will be deducted during the checkout process.

When you choose to pay by a credit card, you will be redirected to the secure page of epay, where a secure connection is created by SSL (Secure Sockets Layer). This means that the payment card details are encrypted, so they cannot be read by unauthorised persons. When you are in the process of entering details and placing your order, you will automatically be protected by this secure connection.

Payment will be activated only after the goods are shipped.

PLACEMENT OF ORDER

You will receive an order confirmation via e-mail after you place the order. If any problems arise when placing an order, please contact us by e-mail: info@unikognaturlig.dk.

SHIPPING

Your goods will be shipped within 1-2 business days after the payment is received (except when other delivery time is indicated on checkout page).

All orders are shipped from Europe/Denmark.

SHIPPING OPTIONS:

You will be given the options to choose from once you have your shopping bag finalized and you have filled in your delivery address.

Depending on your delivery address, we ship our products with PostNord, GLS, Bing and DHL service. You will receive e-mail with a tracking number once your parcel is shipped.

SHIPPING RATES:

Shipping costs vary depending on the country. Please contact us if your country is not available on checkout page.

Denmark – GLS – from 29 DKK (delivered in 1-2 days). Free shipping for orders over 600 DKK.

Sweden – PostNord – from 65 SEK

On the checkout page you will be given the option to calculate shipping costs depending on country / zip number.

OTHER TAXES, DUTIES, CUSTOM FEES:

  • Please note that the shipping as stated above is not included of any taxes, duties or import fees that may be charged when a package reaches its destination country. All orders are shipped DDU (Delivered Duty Unpaid).
  • The recipient of an international shipment is responsible for payment of any taxes, duties and fees that may be levied by the destination country and due at the time of delivery.
  •  Customs policies vary widely from country to country.  For more information, please contact your local customs office.

REFUNDS AND EXCHANGES

You have a right to return your items within 14 days following receipt or your parcel. It is also possible to exchange your order for a similar product within 14 days upon receipt. If you choose to cancel a purchase, please return the item in the same condition and quality as you received it.

Any other handling, which is more than the one necessary to test the item in a regular manner in a physical store will cause a depreciation in the value of the item . If the product is tested beyond what is described above, we consider the one used, which means that, in the case of withdrawal of the purchase, only part or none of the purchase amount will be returned, depending on the merchant’s commercial value.

Therefore you should make sure to always return all items in the same condition as at receipt. It is a good idea to keep the original packaging until you have decided to keep the item.

Before shipping back your return, send us an email at info@unikognaturlig.dk for return instructions. Please indicate the order or invoice number and a short note of the reason for the return. Make us clearly aware in your message, that you want to use your right of withdrawal.

You can not regret by just refusing the receipt of the item without giving us a clear notice of this.

When the goods are received in our warehouse and the withdrawal has been approved, the purchase price will be refunded to your account within a few days. Repayment is always done through a reversal via the automatic funds transfer (PBS). Thus the money will return to the same account from which they were paid.

Return costs shall be covered by the customer.

Return Address:

Unik og Naturlig
Gl. Ringkøbingvej 33

7400 Herning
Denmark

DOWNLOAD RETURN FORM

The following items can’t be returned or exchanged

We can’t accept returns of these items :

  • Custom or personalized orders
  • goods that have been used, worned and washed

 

If the goods are damaged, faulty on arrival or we sent you incorrect order please contact us within 48 hours and we will arrange replacement of the goods or issue refund (we will also refund your initial postage and packing charges).

WARRANTY

When you shop at unikognaturlig.dk , you have 2 years warranty on THE items according to the Danish Sale of Goods Act. If they break before the expiration of this period, you can either get the repaired, exchanged, the money back or refusal in the price, depending on the specific situation

The warranty does not cover defects or damages directly or indirectly caused by misuse, poor maintenance, violence or tampering.

If you experience a defect please contact us via mail at info@unikognaturlig.dk. When making a claim, it is important that you contact us before sending back any items so that we can determine the subsequent process. You will speed up the process by sending os a photo of the defect together with a detail description, as well inform either your invoice or order number. Then we will contact you with further information.

Subsequently, the product can be returned for repair, replacement or if necessary be refunded.  If an item has to be returned to us in connection with complains, we will cover shipping costs to a reasonable extent.

PERSONAL DATA POLICY

In order for you to enter into an agreement with us, we need the following information:

Name

Address

Phone number

Email address

We make the registration of your personal information for the purpose of delivering the item to you.

No personal information registered at UNIK OG NATURLIG is transferred, sold or made available to third parties. All information is stored safely and is available only to trusted employees of UNIK OG NATURLIG.

The personal data are registered at UNIK OG NATURLIG and are kept for five years after which the information is deleted.

In accordance with The Act on Processing of Personal Data we disclose records on request and if there are any objections we will delete these to the extent desired. Responsible of data on unikognaturlig.dk is the owner of Unik og Naturlig. You have the right to know what information is registered about you. You have these rights in accordance with the Act on Processing of Personal Data and you can contact UNIK og NATURLIG via e-mail info@unikognaturlig.dk

 

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